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CUSTOMER SERVICE

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CUSTOMER SERVICE

We ensure all-round, top-notch user experience and full customer care for you and your clients. With our qualified, multi-channel support based on best practices, you get comprehensive customer service tailored to your needs, from setting up a Service Desk for your company to product request processing for your clients.

OUR SERVICES

What you get is a full cycle of professional services to ensure the best user experience possible. We take care of your systems, all associated business processes, and your customers to ensure your business continuity as well as handle all issues your clients might face. Our deep industry expertise allows you to focus on core business activities while we handle the rest of issues. Besides, we will help you to build your Service Desk as a single point of contact between you and your customers, employees and business partners to ensure flawless user experience, satisfaction, and productivity while reducing costs and risks.

LET THE NUMBERS SPEAK

Bad Service is…
  • Log time on the line
  • Complicated automated self-service
  • Lack of attention to Costumer’s needs
  • Poor knowledge of the specialists
  • Quick response
  • Customization
  • Attended Customer needs
  • Proven compeetncy in technical issues and various domains
  • Log time on the line
  • Complicated automated self-service
  • Lack of attention to Costumer’s needs
  • Poor knowledge of the specialists
  • Customers say they would pay more to ensure a good Customer experience
  • 70% of Customers will do business with you if you resolve a complaint

SYNERGY GATES BENEFITS

Technology Expertise

Our dedicated team of support specialists stays in line with the cutting-edge technology tendencies, which ensures maximum uptime of your application and its dynamic compliance with the industry standards.

Budget Flexibility

Our maintenance and support outsourcing options comprise great flexibility: you pay only for the services you need and when you need them. As your maintenance needs change, Itransition offers a wealth of options to switch to.

Bad Service is…

Our team of professionals with narrow specialization in software maintenance and support is uniquely qualified to prevent and solve the most difficult software problems and issues as well as perform daily tasks of issue resolution.

COMPLETE 3RD-PARTY PROJECT TAKEOVER

Handover

  • Knowledge Transfer & Staff Training
  • Related Documentation & Data Audit (manuals, scripts, knowledge base)
  • Tech Artefacts Review (architecture, code, performance, functional testing)
  • Infrastructure Audit

Remedy

  • Trouble Management (hot fixes, workarounds, performance tuning)
  • Missed Documentation Replenishment
  • Improvements Planning (current situation analysis & enhancement options)

Operation

  • Full-featured Helpdesk & Customer Support Center
  • Infrastructure, Process, Data Refinement
  • Product Updates (on-demand, scheduled)
  • Preventive Maintenance, Backup & Recovery Implementation

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